Revision Policy
We provide revision depending upon the package you selected. Customers can ask us for
unlimited free revisions, and we will revise their design without any additional charges
provided that the design and concept remain the same. Revision Turnaround Time would be 48
hours.
Refund Policy / Money Back Guarantee
In any event, any deposited funds for a project shall not be subject to refund after delivery
if the initial design concepts are approved, or a change is requested unless Beast Digital Agency™
cancels or terminates your Contract for a reason other than your breach or
non-performance.
All refund requests will be fulfilled as per the following arrangement:
- If request for refund is made before the delivery of initial design concepts, then you
would be eligible for Full Refund (less 10% service & processing fee).
- If request for refund is made within 48 hours, you would be eligible for 66% refund
(less 10% service & processing fee).
- If request for refund is made between 48- 120 hours of the initial design delivery, you
would be eligible 33% refund (less 10% service & processing fee).
- No refund request will be entertained after 120 hours of your initial design delivery,
however since we believe in 100% customer satisfaction you`re encouraged to contact us
in case of any concern.
- No refund request will be entertained if you have not taken any action on your order
for 30 days after placing your order. However, if you want to reactivate your design
order, you will be charged a certain fee depending on your project.
- For website packages no refund will be entertained once website development has been
completed or once the website has been deployed live.
- For video animation packages no refund request will be entertained after the designing
of the storyboard.
- All refund requests should be communicated to the support department. Beast Digital Agency,
based on the violation of your user agreement reserves the right to approve/disapprove
your request on an individual case to case basis.
- For Beast Digital Agency / Custom packages, refund will be applicable the same as it is on the
single packages.
- For example, if you order logo and web design service and approve the logo, you can
claim refund for the website service at the time of initial design only.
- A refund request will need to have a valid reason which must be qualified against the
design brief and customer feedback for revisions. Unless a concept has not been designed
according to the brief, a refund will not be given however further revisions will be
provided until complete satisfaction
- Money back guarantee is based on that the order is placed in good faith. Where a
customer has placed design orders with more than one design agency for the same job with
the intention to claim refund, we do not consider it a good faith. In such a case we
reserve the right to decline a refund request.
- All design jobs require customer feedback before finalizing the design therefore it is
only fair that the customer gets involved and provides feedback in order to get the
desired results.
- 100% unique design guarantee entitles you to a re-draw if our designed logo is to be
found considerably similar to another logo design that may already exist. Any
resemblance to an existing design will be merely a coincidence and Beast Digital Agency will
not accept any responsibility or claim of any compensation in such a case. It is the
client's responsibility to get their art work copyrighted.
No refund requests will be fulfilled if;
1. A discounted package has been chosen.
2. The primary design concept has been approved.
3. You have demanded revisions.
4. Urgent design projects are non-refundable.
5. The cancellation has been made due to reasons non-related to the company.
6. The client is unresponsive or out of contact for more than 2 weeks of project.
7. Company’s policies, or policy, have been violated.
8. Other company or designer has been approached for the same project.
9. The creative brief is lacking in required information.
10. A complete design change has been demanded.
11. The claim has crossed the given ‘request for refund’ time span.
12. The business is closing or changing name or business.
13. Reasons such as ‘change of mind’, ‘disagreement with partner’ or other
reasons that do not pertain to the service will not be subject to refund under any
circumstances.
14. If a client subscribes for a service bundle and happens to be dissatisfied with a
particular service, refund will only be applicable on that particular service and ‘not’ the
entire bundle.
15. No refund can be claimed/processed once after the final files have been delivered to you
following your request.
16. Refund and revision explicitly does not apply on items offered free.
17. Services including but not limited to Social Media, SEO, Domain Registration and Web
Hosting are not entitled to refund under any circumstances.
18. In case of websites, refunds will not be entertained once the client has approved the
design and the website is sent for development.
19. In case of logo, refunds will not be entertained once client has shared positive
feedback on revisions and design is sent for final files.
20. Refund will not be applicable on the work outsourced by third party.
No refund requests will be entertained after the final files have been delivered.
Note: We have all rights to hold or reject any project or cancel the contract whenever it deems
necessary. After the refund, you will not have any rights to use the designs for any purpose,
they will be our sole property. The company will be the right full owner of designs.
How to claim your refund
To assure your refund request is approved, please make sure you meet the following
requirements
- Claim your refund specifying your concern by contacting us via any of the following
three modes:
- We will try to resolve your concern by virtue of our revision policy immediately or
else will email you a refund request approval from our refund department. After the
refund, your design rights would be obtained by Beast Digital Agency and you would not be able
to display any version of the design sent by company. Let us also specify that:
- Since the design rights would now be transferred to the company, you agree that
you will have no right (direct or indirect) to use any response or other
content, work product or media, nor will you have any ownership interest in or
to the same.
- Working in collaboration with the Government Copyright Agencies Beast Digital Agency would share Copyright Acquisition information for the refunded designs that
would restrict the re-use of the designs as original designs in the future.
If you have any questions or concerns about our Refund Policy, please contact us
by clicking here info@beastdigitalagency.com.
My Account
The My Account area is a convenient way to communicate. It is your sole responsibility to
check the account area to address any queries, concerns, or additional instructions required
by the designer. Not checking or using the Account Area frequently shall not provide you
adequate grounds for a refund. However, if you are uncertain how to use the area, you may
contact the customer support team at any time for assistance.
Quality Assurance Policy
To provide you the desired satisfaction, our designers don't deviate from the specifications
provided by you in the order form.
The designs are created after a thorough research which ensures the design quality and
uniqueness.
100% Satisfaction Guarantee
We rework the ordered design and keep on revising it until you are 100% satisfied (depending
upon your package).
Domain and Hosting
Domain and hosting will be provided for free with website packages, where applicable.
All the email accounts provided with website packages can be configured on third party email
soft-wares such as outlook. Each email account will have 10MB of space.
If you are not hosting your website with us, we will not provide email accounts.
There is no refund for the hosting, domain or email server package
Delivery Policy
All design order files are delivered to My Account as per the date specified on the "Order
Confirmation". An e-mail is also sent to inform the client about their design order delivery
made to their specific account area. All policies pertaining to revision & refund are
subject to date and time of design order delivered to client's account area. All design
order files are delivered to "My Account" as per the date specified on the "Order
Confirmation". An e-mail is also sent to inform the client about their design order delivery
made to their specific account area. All policies pertaining to revision & refund are
subject to date and time of design order delivered to client's account area. We deliver all
our customized design orders via e-mail within 5 to 7 days of receiving your order. We offer
a RUSH DELIVERY service through which you can have your first logo samples within 48 hours
by paying just $100 extra! For further assistance, contact us at 24-Hour Customer Support
Center.
Record Maintenance
We keep a record of your finalized design once we provide you the final files.
If you require the final files again in the future we can send them to you at your
request.
Customer Support
We offer 24-Hour Customer Support to address your queries and questions.
You can contact us any time and we guarantee to respond immediately.
Communication Policy
Please be advised that Beast Digital Agency shall not be held responsible for any correspondence
received from email addresses that do not bear our official domain name "www.beastdigitalagency.com"
or any toll-free number not mentioned on our website.
Beast Digital Agency shall not be liable for any damages resulting from such communication.
We take responsibility for communication solely through email addresses under our own domain
name
and via the toll-free number listed on the Beast Digital Agency website.
Our official communication channels include:
• Calls/Text
• Zoom
• Skype
Please note that all communications through these channels are recorded for internal use. We
do not permit our employees to go on camera during calls.
Access to Information
To access Beast Digital Agency services you may be asked to provide certain registration details or
other information. By accepting these terms & conditions, you hereby acknowledge that
all the information provided by you will be correct, current, and complete. If Beast Digital Agency believes the information that you have provided is not correct, current, or complete,
Beast Digital Agency has the right to refuse your access to any services or any of its resources,
and to terminate or suspend your account at any time.
Beast Digital Agency is operating under a PCI DSS compliant company; therefore it is authorized to
keep your credit card information on file that can be used for any recurring service,
additional development hours, server or network equipment required to develop or launch your
website without any prior notification. However, our representatives always bring this in
knowledge so that you are aware about all the processes.
100% Unique Design Guarantee
At Beast Digital Agency we guarantee that all of our customers' logos are made from scratch. This
way you will have a logo that is tailor made for your requirements. We guarantee that your
logo will be unique and impress your clientele
Exclusions
The Company will assist the Client with the integration of 3rd party plugins and APIs but any
third party integration required to assist with the functionality of the website will be
STRICTLY standard. The Company will not have anything to do with any third party dealings
during the development of this project. All additional work will require a separate fee
agreement.